The closing date is 27 April 2025
Job summary
This post will provide comprehensive data intelligence and analytical support to inform decisions and monitor services across Mersey and West Lancashire Teaching Hospitals.
This post is based with the Corporate Information and Analysis team but will have strong links to the Care Groups and service improvement team. The post holder will work with a wide range of stakeholders to deliver comprehensive data analysis and expertise to support delivery of projects.
Main duties of the job
- Act as a subject matter expert in relation to data and analysis.
- Provide modelling e.g. capacity and demand, to help improve the efficiency of a service.
- Provide up to date, accurate performance and outcomes intelligence, data and analysis in order to communicate with staff on operational, business and clinical matters relating to current and future service needs.
- The post holder will require excellent technical and analytic skills in order to produce sophisticated accurate and robust statistics, intelligence with little / no direction on how to fairly & visually portray a situation.
- Provide expert advice and analysis to a variety of teams across the Trust to support decision making.
- Offer expert advice and guidance on data collection.
- Develop strong relationships with external stakeholders to improve the quality of data collection and reporting.
- The post holder will be required to manage projects; from scoping improvement opportunities, engaging others in the delivery of the work and fundamentally monitoring the 'so what?' factor to identify if changes have led to real improvements for patients.
- Understanding of benefits realisation and ensuring that these are identified as part of any project, measures are developed to monitor benefits and support is given to ensure benefits are realised.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Job description
Job responsibilities
KEY DUTIES
- Analyse performance, benchmarking, capacity and demand data to identify areas for improvement
- Perform complex statistical data, process and business analysis producing sophisticated models, analytics and forecasts using statistical models, methods and processes
- Provide analysis, interpretation and communication of highly complex data to colleagues to support decision-making. This may include for example needs analysis, evaluation and analysis of health outcomes, contract planning and monitoring (including financial elements) and performance (including clinical quality standards and patient experience).
- Produce and review regular weekly and monthly performance reports and disseminate to key contacts. Provide advice and support to staff to aid interpretation of the reports and alerts to key managers with regards to anomalies and adverse variances.
- Support colleagues to design and deliver approaches to capacity and demand assessment and modelling. Assess the impact of referral trends / patterns, complexity changes and service re-design on patient flow and RTT.
- Build strong working relationships with Directorate Managers, Clinicians and other stakeholder to ensure information is at the forefront of all business decisions acting as a catalyst within the Trust to develop a business intelligence culture by providing advice, guidance and general support on information management and data quality issues.
- Work closely with colleagues in IT, Finance and HR to help shape and deliver effective solutions.
- Develop and deliver reports and presentations summarising analysis communicating this to colleagues at all levels and through a variety of formats including presentation within Care Group meetings such as Finance and Performance Committee, Team to Team, CIP Council, Directorate Meetings and individual specialty meetings.
- Monitor and measure the benefits seen from the projects and feed good practice back to the wider organisation.
- Undertake on the ground audits to verify data and ensure that this information is fed through to the information department and to inform any developments
- Utilise traditional data and wider resources including published literature, reports and locally held data sets to provide bespoke analysis and insight in support of improvement work.
- Design approaches to data collection and analysis to support strategic and project level decision making.
- Ensure that all interdependencies are taken into account in any projects (e.g. that diagnostic, pharmacy, pathology and any other interdependent department are fully consulted and kept informed of the status of the project).
- Plan for and support deployment / implementation of key service changes considering culture adaptation for successful delivery and embedding of changes.
- Analysis of process, data and other variables to establish root cause.
- Perform Cost / Benefit analysis.
- Develop and maintain relationships with internal stakeholders and suppliers.
- Excellent influencing and negotiating skills.
Person Specification
Qualifications
Essential
- GCSEs (A-C) in Maths and English and/or equivalent qualification and/or equivalent experience
- Educated to degree level in numerate subject and/or equivalent qualification and/or equivalent experience
Knowledge & Experience
Essential
- Significant experience working in a highly analytical environment
- Experience of planning, organising workload to meet deadlines
- Practical experience of managing and coordinating multiple projects/large pieces of work, with an understanding of project management methodology
- Demonstrable ability to transfer skills to others and communicate effectively with stakeholders
- Basic understanding of Improvement methodology such as lean, six sigma
- Experience of capacity and demand modelling
Desirable
- NHS experience working with health-related data and processes
- Staff management / supervisory experience
Skills
Essential
- Proficient in statistical data analysis, including but not limited to; regression, correlation, analysis of variance and means, hypothesis testing and statistical process control
- Advanced MS-Office skills especially Excel and PowerPoint
- Demonstrable ability to communicate through effective report writing and presentational skills
- Problem solving; analytical techniques and interpretation of data
- Ability to work under pressure and produce high quality work to tight deadlines
- Strong interpersonal team working and facilitation skills
- Knowledge and use of Key Performance Indicators for project focus
Desirable
- Have a thorough understanding of NHS data sources, data definitions and data flows.
- Data protection legislation; Caldicott and other relevant guidance
- Advanced working knowledge of R (or similar statistical analysis packages).
