Data Analyst

  • Argos
  • Milton Keynes, GB
  • Permanent
  • 2 weeks remaining

We are Argos, the UK’s leading multi-channel retailer. So, whether you’re shopping online, from our smart phone app or popping into one of over 840 stores across the UK you’ll probably know that the service, value and variety we offer our customers is awesome – and the same goes for a career at Argos too!

Here at Argos we’re passionate about customer experience. Our End to End Customer Experience team is independent, cross-functional, and focuses on any and all business touch points that impact the customer – from Marketing to Supply Chain, Digital to Stores. We are the representatives of the customer within the business and our key focus is to challenge the status quo, shining a light on the customer experience and our internal operations. With team members from diverse backgrounds including Operations Development, IT, Project & Change Management, Finance and Commercial, we’ve got a varied skill set that we apply to a relentless focus on improving our customers’ experiences and improving internal processes where it matters.

Key Objectives For The Team Are

  • Improve the customers’ end to end journey experience as measured by the Net Promoter Score (NPS) and Customer Satisfaction (CSAT) scores
  • Create friction free customer journeys, eliminating drop out, increasing conversion and making shopping simple and easy for our customers
  • Resolve key strategic questions and act on them
  • Deliver business change for the customers’ benefit and to improve profitability
  • Identify process inefficiencies and opportunities to simplify, reduce cost and improve profit within our operating model
  • By improving the customers’ experience, eliminating friction and simplifying complexity, the team will:
  • Improve customer loyalty
  • Drive increased sales, reduce costs through eliminating inefficiency and improve profitability

You Will

  • Develop customer insight from data across multiple sources and translate that into actionable insight
  • Identify and extract data to drive decision making on the various customer journeys
  • Build a network of contacts throughout the business to access and leverage multiple data sources, bringing these together to help resolve key strategic questions
  • Develop customer insight for each of the customer journeys from multiple data sources and provide analytical support to monitor and improve the different customer journeys
  • Provide focussed and detailed analysis for strategic business initiatives
  • Identify patterns in customer behaviour that will lead to specific strategic direction and plans
  • Identify opportunities to improve customer experience and help develop a customer plan in different parts of the business
  • Provide quantitative evidence of impact on customers to support or challenge tactical and strategic business decisions
  • Be a key consult to other parts of the business improving customer centricity
  • Represent the customer, putting data at the heart of business decisions
  • Where needed, provide rigorous analysis to challenge business cases to ensure projects put the customer at the centre of business decisions

About You

  • Passionate about putting the customer first, with a focus on customer needs and insight, customer trends, competitor strategies and technological developments.
  • Strong analytical skills (VBA/SQL/SAS) and ability to manipulate and interpret data
  • An ability to form insights from disparate data sources and to communicate complex analysis in a simple way to a wide range of audiences
  • Critical questioning, problem solving and attention to detail
  • Confident to make recommendations and influence thinking of stakeholders
  • Financial and commercial acumen, able to balance customer and commercial needs, where they may be tradeoffs
  • Comfortable working in an environment of ambiguity and complexity
  • A passion to drive improvement – be assertive, challenging, credible, data driven and confident
  • An ability to build relationships in the business
  • Action-oriented, resilient and persistent, including when faced with difficulties or setbacks
  • Ability to multi-task, manage time and multiple stakeholders
  • 1-2 years in business analysis and monitoring and reporting roles will be beneficial
  • Interested in learning new analytical techniques and building and developing a collaborative analyst team, and a wider analytical community in the business
  • Takes full accountability for his/her continuous personal development, learning and growth

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