Salary negotiable depending on experience + Excellent Company Benefits
Hybrid working with travel to sites as required
Full Time
Providing exceptional digital experiences that engage our audience and drive business success.
The Head of Data will leverage data driven strategies to enhance customer engagement, retention and growth by delivering data driven recommendations that empower teams across marketing, sales, aftersales and customer service to make informed impactful decisions. They will be responsible for achieving a single consolidated view of our customer ensuring all touchpoints across multiple platforms are captured, integrated, and analysed to drive actionable business insights.
What We Can Offer You
- 33 days’ annual leave, including bank holidays, rising with length of service
- Retail discounts that save you money every day
- Gym discounts, cash healthcare plans, and a cycle-to-work scheme
- Car discounts for new and used purchases and servicing
- Flexible pension scheme to support your financial future
- Family-friendly policies that help you spend more time with the people that matter
- A wellbeing programme to support you and your family
- Ongoing recognition from your peers and leadership team
- A community volunteering day
What You’ll Do Day To Day
- Develop and execute the strategic vision for CRM data management, including data collection, integration and optimisation to ensure high quality, reliable customer insights
- Work across departments to consolidate and unify customer data from multiple sources (DMS, CRM systems, Sales Systems, Aftersales system) into a centralised and accessible repository
- Leverage data to develop sophisticated customer segmentation strategies that enable personalised marketing, targeted communications and customer retention programs
- Build and implement data models, dashboards and reporting frameworks to identify trends, measure customer behaviors, and monitor key metrics that drive business decisions
- Drive the development of advanced analytics capabilities, including predictive modelling, to provide actionable insights to stakeholders
- Work with cross-functional teams, including marketing, Contact centres, Comms and Operations to translate complex data into clear business outcomes
- Ensure that customer data is handled securely, complies with privacy regulations and is governed according to best practices in data management
- Lead, mentor, and manage the customer complaints team, providing guidance and support to ensure optimal performance
- Develop training programs and materials to enhance the skills and knowledge of the complaints team
Helpful Skills And Qualifications
Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you
- Demonstrated success in developing and executing comprehensive data management strategies that drive business transformation
- Expertise in designing and implementing advanced data models, interactive dashboards and reporting frameworks to empower decision making
- Proven ability to leverage data insights to foster a customer centric culture
- Skilled in designing and delivering actionable data solutions that allows senior leaders and teams to create and sustain a customer focused environment
- Exceptional communication and stakeholder management skills
- Proven experience in leading teams
Be part of something big
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all that we do.
Respect - Integrity - Transparency - Teamwork - Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
