Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe energy supply. We are seeking a Senior Technical Business Analyst to join our Markets Data Improvement Programme. In this pivotal role, you will help drive Ofgem’s approach to data and incentivise supplier performance, aligning with our Forward Work Programme objectives.
Your strategic mindset will enable you to analyse business problems and identify opportunities for improvement. You will be fluent in discussing data ingestion, transformation, and representation, and adept at conducting root cause analysis to address core issues. Your ability to draw out complex business needs and translate them into well-defined requirements for both technical and non-technical audiences will be crucial.
You will excel in analysing IT system capabilities and modelling technical requirements. Collaborating with other digital professionals, you will develop apps, identify functionality gaps, and assess the impact of software changes. Your data-driven insights will support the formulation of strong business cases.
In this role, you will manage and communicate change effectively, conduct strategic and root cause analyses, and model business processes and system data. You will evaluate options, define requirements, and improve business processes through workshops, interviews, and prototyping. Delivering user-centric business solutions with agile methodologies will be a key aspect of your responsibilities.
To be successful, you will have significant experience in managing, communicating, and embedding change, extensive experience in requirements analysis and process definition in a digital, data, and technology environment, and a strong ability to visualise, model, and document business processes. Your stakeholder management skills will be exceptional, enabling you to clarify needs and commitments while focusing on user and business needs.
Ofgem relies on having a workforce that reflects the society we serve, so we welcome candidates from all background, and especially those from underrepresented groups. While this is a full-time role, flexible working patterns and job shares are welcome. We will also support you with excellent training and development opportunities, plus a competitive benefits package. Within this role you will be part of our DDaT profession in which you will be supported throughout your career in professional and personal development.
Job description
We are building our digital capabilities to support our objective of providing best-in-class digital services to Ofgem, the energy regulator for Great Britain. Ofgem works to protect energy consumers, especially vulnerable people, by ensuring they are treated fairly and benefit from a cleaner, greener environment.
We require the skills of a Senior Technical Business Analyst to join our Markets Data Improvement Programme. You will play a pivotal role in delivering one of our Forward Work Programme objectives to drive up Ofgem’s approach to data and incentivise supplier performance.
You will have a strategic mindset that allows you to analyse business problems and recognise opportunities to deliver business improvements. You will be fluent in discussing data ingestion, transformation and representation. You will be adept at conducting root cause analysis to get to the heart of any issue. You will be skilled at drawing out complex business needs through a variety of mediums and turning them into well-defined requirements for both technical and non-technical audiences.
You will be skilled in analysing IT system capabilities and can model technical requirements. You can work with other digital professionals to develop apps, identify functionality gaps, and assess the impact of software changes. You can formulate strong business cases using data driven insights to support your recommendations.
Key Responsibilities
- Stakeholder analysis, management, influencing and communicating change
- Strategic analysis, internal and external environment analysis, root cause analysis
- Business process modelling, analysing business needs, modelling system data
- Evaluating options, defining requirements, gap analysis and improving business processes.
- Requirements elicitation, workshopping, interviewing, prototyping
- Delivery of user-centric business solutions with agile working
Key Outputs and Deliverables
- Impact analysis of proposed work and prioritisation of work stack based on this.
- Comprehensive gap analyses based on assessment of existing business processes alongside detailed requirements for new processes
- Functional, non-functional, data and usability requirements and business rules, established with key business users.
- Requirements, modelled and documented, and translated to work items in the required structure for development teams to take forward.
- Acceptance criteria, defined with the Product Owner and SMEs.
- Options appraisals where analysis of work-flow leads to multiple possible strategies for facilitating business processes.
- Clear definitions of change scope, with identification and prioritisation of new requirements or change requests as they are raised throughout project.
- Support of business users and the testing team during user acceptance testing and rollout.
- Quality assurance and maintenance of key requirements documents & specifications.
Person specification
- Significant experience in successfully managing, communicating and embedding change (LEAD)
- Extensive experience in requirements analysis and process definition in a digital, data and technology environment. (LEAD)
- Experience visualising, modelling and documenting business processes
- Experience in identifying opportunities for business performance improvement.
- Strong stakeholder management skills, the ability to clarify needs and commitments through consultation and consideration of consequences while focusing on user and business needs.
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Making Effective Decisions
- Working Together
Apply before 11:55 pm on Monday 23rd September 2024
